How to contact AliExpress

How to contact AliExpress

AliExpress is a reliable shopping site, but it is not immune to problems. If you need help with an issue, knowing how to contact the site’s help center is essential.

  • Is AliExpress reliable? understand how it works
  • How to buy on AliExpress

Unlike other stores, AliExpress does not have a phone number or email address. The only way is through the virtual attendant called “Eva” and you can chat with her through the mobile app or website.

How to contact AliExpress

Before starting a chat, it is recommended to check the topics available in the “User Service” section. Several issues are addressed by the section and may help resolve your issue. If you didn’t find the answer you were looking for, you’ll learn below how to use AliExpress customer service.


  • Access the AliExpress website ( and log into your account;
  • Mouse over “Help” from the options at the top of the screen;
  • In the drop-down menu, click on “Help Center”;
  • Browse threads to find a solution or scroll to the bottom of the page and find “Need more help?”;
  • Click “Start Chat” to open the chat.
  • Celullar

  • Access your account using the AliExpress app (Android | iOS);
  • Tap “My Account” in the bottom menu;
  • Scroll down to the “Services” section and enter “Help Center”;
  • Browse the topics to find a solution or scroll until you find “Online Service”;
  • Type your problem or use the available topics.