Customer service is an option to enter the IT market

Customer service is an option to enter the IT market

Let’s talk about a little-explored chat here on our show: customer service. LinkedIn has analyzed some of the top and fastest growing careers in Brazil. Of the 25 fastest growing positions, at least seven are related to customer service. A job that, many times, is not exactly in the IT sector, but is related to technology. One of the vacancies, for example, is for the development of chat bots.

That’s why, on this show, Wagner Wakka sits down with Ju Fraccaroli, a customer service specialist, to talk about opportunities in the sector.

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This episode was scripted, hosted and edited by Wagner Wakka. The program also featured reports by Vinícius Moschen, Alveni Lisboa, Victor Carvalho and Igor Almenara. The audio review is by Gabriel Rimi and Mari Capetinga. The soundtrack is a creation by Guilherme Zomer and the cover of this program is made by Danilo Berti.